Here you will find answers to the most frequently asked questions about our services and policies. If you have any further questions, please feel free to contact us.
Frequently Asked Questions | FAQ
1. How long does it take to prepare and deliver an order?
We process orders within 24 hours of receiving the order. Delivery usually takes place within 24 to 48 hours depending on the customer's location.
2. Can I cancel or modify my order after it has been confirmed?
You can cancel or modify your order up to 24 hours before the delivery time. After this period, no changes can be made to the order.
3. What payment methods are available?
We accept payment via credit cards, bank transfer, and cash on delivery in Riyadh.
4. Do you provide delivery to all cities?
We provide delivery service in Riyadh city.
5. How can I track the status of my order?
Once your order is confirmed, you will receive an email with the tracking number so you can track the status of your order.
6. Can I customize a specific order?
Yes, we offer custom order services based on your needs. You can contact us by phone or email for more details.
7. What do I do if there is a problem with my order?
If you have any problem with the order, such as damaged products or delayed delivery, please contact us immediately via customer service on the contact number or WhatsApp: 00966-55-725-1003
8. How can I contact customer service?
You can contact us via WhatsApp or the following email:
Phone number: 0557251003
Email: info@iteam.sa